Frequently Asked Questions FAQ


Does Source 1 call all time zones?

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Yes.  We cover all time zones including Alaska and Hawaii.


Does Source 1 only do telemarketing (outbound) calling?

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Source 1 provides a variety of calling services.  Patient Calls and Inbound Call acceptance are other services available to hearing centers.


Does Source 1 provide the hearing centers' leads?

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Each hearing center secures their own leads from a lead provider of their choosing.  Source 1 can also recommend a reputable lead provider, if the hearing center needs guidance.  The client provides his own leads with the demographics he uses for his individual markets and forwards them for calling.


Does the hearing center have to get a SAN number to register with the National Do Not Call List?

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Each hearing center should be registered with a SAN number, so that the leads are "scrubbed" against the National Do Not Call List.  Most major lead providers in the industry do this at the client's request. If the lead provider does not do this for the hearing center, Source 1 can for a nominal fee.


How does a hearing center get their leads to you for calling?

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Leads should be emailed to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it   Leads should be sent in comma delimited, Excel or .dbf. If you prefer to send leads in a different format, please call first.


How does Source 1 coordinate appointments with the hearing center?

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We coordinate appointments on a one-on-one basis with the individual hearing center.


How does Source 1 handle a call to an existing patient who requests assistance with their hearing aids?

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This request is forwarded to the hearing center with the patient's information.


How does Source 1 handle leads that want to be removed from the hearing center's mailing list?

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This request is forwarded to the individual hearing center.